Shipping is free of charge on all UK orders of £60 or more. For all orders below £60, a shipping fee of £3.95 will be charged at the checkout.
Please contact us for all international orders.
Upon completion of your order we will send you an e-mail to let you know when your order has been processed and despatched.
Orders typically take between 1 and 5 days to arrive. Some items take a little longer, and if so this is shown with the product description seen before ordering. If the is likely to be any sort of delay with your order, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase.
Should you have an urgent deadline to meet to get a present to its recipient on time, then make sure you contact us before placing the order and we will make sure we do all we can to get the goods dispatched and delivered on time.
Returns and Refunds
We offer a 28 day no-quibble money back guarantee!
You can return your item(s) to us within 28 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer.
You are entitled to return your item(s) to us in their original condition within 28 days of receiving your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to but not exceeding the value of your original purchase. You are strongly advised to use signed-for (recorded) delivery when returning orders – we will not be held responsible for returns that go missing in the post.
International customers wishing to return items for exchange or refund must do so at their own cost. Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.
IN THE FIRST INSTANCE, PLEASE CONTACT US TO OBTAIN A RETURNS-TICKET AND FULL SHIPPING ADDRESS, THANK YOU.
Please remember to include your original order number when communicating with us.